Problem:

1. A large real estate company with 70+ agents was experiencing significant growth. However, the company's management was unsure of how quickly or how large the expansion was going to be. In any case, the company's current communications system was not going to be enough to allow for anymore growth without a significant capital purchase. What they needed was a communications system that was flexible enough to allow for any rate of growth.
2. Additionally, the company had two offices in two different locations that needed to be connected. The problem with this was that if one communications system was to be replaced then both needed to be replaced. This would entail additional capital expense.
3. Finally, due to the nature of the real estate business, agents are constantly on the move. For their clients to reach them, the agent would need to give out home, cell and pager numbers, which invariably annoys the client and could potentially cost them a sale.

With these problems in hand, the Real Estate company contacted AMP Networks to see how they could help. As a company with 26 years of experience as an Integrated Communications Provider, AMP was able to not only understand the real estate company's telecommunications issues, but also their data and internet access concerns. AMP discussed with the potential client the benefits of their solution, PressONE.

Assessing the Situation:

PressONE's Hosted IP-PBX Solution is a service that provides voice/data/internet over a dedicated circuit to AMP Networks' Network Operation Center , a fully redundant network with locations in Long Island City and New York City .

Using VoIP (Voice over Internet Protocol) Technology and the Methodology of Centrex, PressOne allows a company to have all the benefits of a traditional PBX, i.e. voicemail, conferencing, inter-office dialing, auto attendants, as well as advanced features that can be delivered only over IP without actually having to purchase a costly PBX.

How does this happen? Very simply, in fact; AMP Networks delivers a T1 (or more depending on the size of the organization) and supplies the customer with IP endpoints, i.e. ip phones, soft phones, IP to Analog converters. Once the network is configured and the programming is complete, the customer can plug the phones into the network and start making calls.

Solutions:

Growth and Scalability:

In the traditional PBX world there are limitations to how many lines and stations a company can expand due to the capacity of the PBX. That poses significant problems for clients who have rapid growth plans but do not have unlimited capital to buy for the future. With PressONE, this problem is virtually gone. This is because of the nature of PressONE's VoIP platform, where calls are sent as data rather than voice to our Network Operations Center and from there sent out the PSTN (Public Switched Telephone Network).

This benefits the client by allowing them to add new users when they need them and no earlier.

Interoffice Communications and Connectivity:

The second problem the Real Estate Company faced was how to connect their two offices. Traditional methods for connecting two offices through technologies such as VPNs or private lines work fine for data; however; voice is much more complicated and expensive, normally requiring at least one IP-PBX in the main office and other networking hardware at the remote site in addition to the phones.

By choosing AMP's PressONE Service, the client was able to combine both the voice and data networks into one seamless network. This is possible for two reasons.

1. Both voice and data are on the same network, and both use Internet Protocol to travel the internet, unlike a traditional communications infrastructure where the voice and data networks are segmented. This allows all traffic, regardless of type to travel through one connection. Given its converged network status, PressONE phones can be at any location anywhere in the world and be connected to AMP's network.
2. Because both locations had direct connections to AMP Networks' NOC, they had a very fast and secure connection between each location. This allows for centralized email, databases, CRM's, Domain/Web servers. Not to mention centralized call processing.

Mobility:

The third and final problem that needed to be tackled was the question of agent mobility. The client conveyed to AMP that their agents were frequently out of the office and that their clients had difficulty contacting them. With PressONE's advanced call processing and call forwarding features, the agents would have granular control over incoming calls. For example:

1. Simple Call forwarding-when a call comes in to the office phone it is simply forwarded to another phone number
2. Find-Me-when a call comes in to your desk phone and find-me is activated then the call will ring the desk phone and up to five additional numbers in an attempt to find the user.
3. Remote Phone-when this feature is activated, an incoming call will ring both the desk phone and a cell phone. If it is picked up at the desk then it will stop ringing on the remote (i.e. cell) phone. However, if it is not picked up at the desk the call will still ring on the remote phone and caller will be informed that party is being located. On your remote phone, you will hear options such as pick up, put on hold, transfer to voicemail, and ask the user to call back.
4. Options 1 and 2 can be set for all calls or per caller id. This is beneficial for the user who is expecting specific calls that need to be answered and others that can simply go into voice mail.

With all the problems addressed and solved, the Real Estate Company decided to go with the PressONE solution.

For more information please call 718-360-1234 or email info@pressone.net