While already on a phone call, this feature allows the user to view the
Caller ID of a second incoming phone call and decide how the second call should
be handled. The user has four (4) options:
- Answer the new call and put the current onhold (already supported through
the use of the Hold feature)
- Immediately send the call to the user’s
Do Not Disturb (DND) destination. (The DND destination may be voice mail, another
telephone, an announcement, etc.)
- Send "PleaseHold" announce-ment
to the incoming caller.
- Send a "Call Me Back" announcement
to the incom-ing caller.
