DIRECTED CALL PICK UP

The Directed Call Pickup feature allows a user to pickup an incoming call that is ringing on another line or Hunt Group.

A user can pick up a call by pressing a Pickup button on the phone or dialing the Pickup feature code and then dialing the extension of the ringing line or the pilot number of the Hunt Group.

The Directed Call Pickup feature also provides restrictions on which extensions are allowed to pickup another line by using Directed Pickup Groups.

Directed Call Pickup Groups are new components that contain a list of valid lines and Hunt Groups. All lines that are listed in a Directed Call Pickup Group can pickup ringing calls at any of the other Lines or Hunt Groups listed in the same Directed Call Pickup Group.

A line can be a member of several Directed Call Pickup Groups. If a line is not a member of any Directed Call Pickup Group, then any other line in its Partition can pickup a ringing call at that line. A line can restrict anyone from picking up their calls by being the only member of a single Directed Call Pickup Group.